Preferred Qualifications
Bachelor’s degree in Sales, Business Administration, or related field.
7+ years of sales leadership and management experience.
Previous process improvement strategy experience.
Experience with CRM or related software. ERP and database management preferred.
Job Summary
Responsible for managing and driving the successful execution of sales strategies and plans on a local, regional, and national markets. Develop and execute short- and long-term strategy that will drive profitable sales and revenue growth. Monitor, analyze and report on sales results. Inspire the special-order team to reach their full potential while driving profitable sales growth. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions.
Major Tasks, Responsibilities, and Key Accountabilities
Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing, and availability.
Creates, supports, tracks, and measures all special-order initiatives. Develops sales and delivery plans.
Reports on sales metrics and implements process improvements. Prepares monthly, quarterly, and annual sales forecasts.
Utilizes customer feedback to generate opportunities to sell additional products and services to the customer. Researches and discovers methods to increase customer engagement. Attends product knowledge meetings and workshops.
Partners with marketing and merchandising to ensure brand consistency and increase sales. Administers guidelines for consistent upselling and quoting.
Assists staff with problem resolution related to customer service, product availability, price, warranties, and product delivery.
Work with direct reports to hire, train, develop, and review the performance of department staff.
Identifies and implements process changes and improvements to maximize effectiveness and service levels.
Nature and Scope
Solutions require analysis and investigation.
Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors.
Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 5% of the time.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.