Position Purpose:
The Manager, Advertiser Success will provide critical coverage for onboarding & launching of new suppliers and campaigns for Retail Media+. The Manager, Advertiser Success will serve as the main point of contact within Retail Media+ for new suppliers and will support broader process mapping, reporting and documentation on AdTech/AdOps offerings to ensure activations are timely. This individual will leverage a strong technology background to provide operational support across multiple platforms and systems. Also, this individual is personable, knowledgeable and quick to handle client concerns. This individual is expected to be versatile and willing to tackle complex technical problems to keep the Retail Media+ program running smoothly. This is a unique opportunity to join a small, highly visible team that's reshaping digital advertising in the world's largest home improvement retailer.
Key Responsibilities:
35% Onboarding - Ensure proper onboarding is executed quickly and effectively
40% Support Demand Team - Support Demand Team to increase revenue contribution
10% System Integration - Ensure all systems from sales to execution to billing are integrated in a way that centralizes mission critical data out of email and is easily available to anyone who needs it
5% Technology Uptime - Monitor mission-critical technology uptime and future development
10% Training - Provide thought leadership and webinar instruction as needed
Direct Manager/Direct Reports:
This position typically reports to Sr. Manager, Advertiser Success
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Bachelor's degree in Business, Marketing or Entrepreneurship preferred
Strong communication skills both on a call and in writing
High attention to detail
Prior agency experience a plus
Strong presentation skills and comfortable being the subject matter expert
Decisive and action-oriented
Strong organization skills and being able to manage multiple client conversations at different stages of the launch cycle
Thrives under pressure
Service-mindset, data-driven customer service approach
Proficiency in Microsoft Office, Salesforce, Zendesk
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
No additional education
Minimum Years of Work Experience:
5
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Decision Quality
Collaborates
Drives Engagement
Ensures Accountability
Plans and Aligns
Communicates Effectively
Customer Focus
Develops Talent
Drives Results
Manages Conflict