Preferred Qualifications:
5-8 years of systems engineering and/or printer experience preferred.
Demonstrated effective verbal, written, and organizational skills.
Strong troubleshooting and analytical skills.
Experience operating with minimal supervision.
You love what you do and love to be part of a team.
Demonstrated effective verbal, written, and organizational skills.
Demonstrated analytical and problem-solving skills; ability to effectively solve problems and challenges that satisfy customer need.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, leadership).
Demonstrated high commitment to quality, validating best practices and exploring all options as a part of the decision-making process.
Analyze, report, and monitor usage and activity.
Strong troubleshooting and analytical skills.
Experience operating with minimal supervision.
Ability to participate in 24x7 on-call support.
Preferred Technical Skills:
5-8 years as a Systems Engineer administrating Microsoft Intune to manage over 10,000 Windows based computers.
Experience with managing Microsoft Endpoint Configuration Manager (MECM), formerly System Center Configuration Manager (SCCM).
Understanding of endpoint management best practices - including software packaging & distribution, device provisioning (imaging), and patch management.
Experience with SCCM, GPO/Configuration Profiles, Active Directory, and Scripting.
Experience with O365 Suite Management.
Office, OneDrive, SharePoint, and Teams configuration.
Client with large and varied printer fleets a bonus preferred.
Experience with provisioning and device distribution for laptop, desktop, and monitors.
Experience working with 3rd party vendors including device evaluation.
Experience configuring and provisioning Windows PCs with Autopilot.
Experience with Jamf device enrollment, monitoring, and management of devices.
Experience with engineering and deploying mobile solutions including Mobile Device Management (MDM) and Mobile Application Management (MAM) preferred.
Experience with PC/mobility architecture and operating system platforms (i.e. Windows 10/11, Macs, iOS, and Android).
Knowledge of back-end infrastructure including Exchange/EAS, Active Directory and Azure AD including conditional access (MCAS) to control/secure access, features, and functionality.
Moderate to advanced GPO/Configuration Profile and Windows scripting knowledge, PowerShell preferred.
Ability to troubleshoot advanced technical issues for O365 and related areas.
System migrations experience highly desired, specifically for endpoint management systems.
Knowledge of Zero Trust and to apply Zero Trust principles to a Microsoft Cloud Environment.
Job Summary
Provides technical expertise to develop, maintain, and support technical infrastructure, hardware, and system software components for mid- to large-sized projects. Ensures the performance and reliability of all services meet or exceed the needs of the business.
Major Tasks, Responsibilities, and Key Accountabilities
Provides tier three engineering support across the enterprise, including providing support and resolution on customer issues and ensuring service level agreements are met and align with functional standards.
Configures and maintains applicable systems and assists with performing daily tasks, such as database backups and configuration management database updates.
Interacts with customers and architects to define system requirements and translate requirements into technical specifications.
Recommends needed production capacity to meet changing business demands and ensures capacity planning deliverables are performed to specifications.
Analyzes hardware and/or applications for compliance with security protocols.
Researches, designs, and tests new technologies.
Manages incident management activities as needed, including troubleshooting issues, performing after-action reviews and tasks, and providing on call disaster recovery support.
Provides training and guidance to junior engineers on work-related projects and tasks.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.