Overview:
Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!
FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.
FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.
With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.
Title:
Training Specialist
Department:
Talent
Reports To:
Talent Manager
Schedule:
Business Hours, Monday through Friday plus outside hours as needed
Location:
Nonconnah
FLSA Status:
Non-exempt
Pay Grade:
60
Responsibilities:
Normal Duties and Responsibilities:
Serve our members.
Facilitates both classroom and virtual training sessions for employee development according to FECA’s strategic and immediate training needs.
Maintains training calendar.
Ensures FECA’s training and content are current and accurate.
Maintains quarterly and annual reports on training and volunteering.
Identifies training gaps and recommends solutions.
Responsible for New Hire Training and coordinating in-department training for new hires and internal employment moves.
Responsible for targeted QA training for all employees.
Coordinates monthly Branch Meetings.
Responsible for maintaining training room, including furniture configuration, technology, supplies, and refreshments.
Coordinates FECA-sponsored volunteer opportunities.
Supports strengthened relationship with FedEx Family as primary liaison between FECA and FedEx Family House for communication of volunteering and donation needs.
Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
Maintains regulatory compliance including the Bank Secrecy Act.T
Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
Participates in ongoing training for professional and personal development.
Maintains a positive, professional attitude and works well with a team.
All other duties and responsibilities as assigned.
Qualifications:
Minimum Qualifications:
Bachelor’s degree with 2-4 years of training and development experience preferred, or an equivalent combination of education and experience. Financial Institution experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.
Excellent written and verbal communication and basic math skills.
Must be highly polished and professional, modeling FECA company culture to the highest standard.
Ability to multitask and work effectively under pressure while meeting deadlines.
Knowledge of training and development practices and methods, including needs assessment, applied behavioral science, adult learning theory, organizational development, and fundamentals of training evaluation.
Ability to travel if needed.
Must be accurate, organized, attentive to details, and manage time well.
Proficiency in Microsoft Office, Symitar, and various forms of technology, including the ability to teach these to others.