Job Summary And Mission
At Starbucks, our mission is to nurture the limitless possibilities of human connection. Starbucks Technologists work to achieve this mission through use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities. We are looking for strong system analysts to join our Workforce Management Technology group to support Starbucks mission and values.
As a technical program manager, senior you will contribute to the development of our next-generation Workforce Management (WFM) system that is leveraged by 240,000+ partners (employees) across 10,000+ locations (e.g., stores, roasteries, manufacturing plants, and distribution centers) in the United States and Canada. The Starbucks Workforce Management solution optimizes store operations and partner’s work-life balance by providing intuitive and advanced planning, forecasting, scheduling, time & attendance, and labor analytics cloud-enabled and mobile services. The solutions you will work with will need to handle information at a massive scale and integrate with other cloud-based Starbucks systems (SaaS, PaaS).
This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of one or more areas of the Workforce Management product. We design, build, and nurture a digital ecosystem that elevates the Starbucks brand and grows our business by amplifying human connections, relationships, and experiences. To be successful, the technical product manager, sr needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiences.
Summary Of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Manages product planning and development for areas of Workforce Management through day-to-day collaboration and decision-making with a cross-functional team including architects, developers, designers, and business or subject matter representatives
Translates customer experience into technical requirements and product solutions
Drives technical solutions for large features/technically complex features independently
Is technically adept in end-to-end system architecture
Creates data flows and functional and technical specifications as needed
Responsible for defining the acceptance criteria of a product feature
Responsible for documentation of requirements, and acceptance criteria per process, provides guidance to others on working team
Works with engineers to align on feature sizing and delivery planning
Ensures the development team has needed information on endpoints, inputs, and outputs
Helps resolve technical blocking issues and coordinates solutions across multiple technical teams
Performs validation of features against customer and business goals and acceptance criteria
Determines technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed
Identifies technical tradeoffs, escalates risks, and manages mitigation in collaboration with neighbor Technology teams
Communicates effectively with technology and business teams independently
Acts as a coach/mentor to the team on various technical product manager competencies
Works with engineering to define technical solutions for experiment definition
Defines product performance and effectiveness metrics that measure and benchmark product success
Monitors feature performance to find opportunities to address continuous improvement
Drives optimization and process improvements between product, design, and development teams
Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions
Recommends and plans innovative products and features
Works with other product managers to scope and prioritize upcoming projects into the roadmap
Manages a cross-team digital product roadmap
Builds effective relationships with key internal development, product, and design teams
We’d Love To Hear From People With
Bachelor’s degree or equivalent experience in a related field
Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5 years)
Demonstrated ability to work with design and engineering to deliver customer-facing features (5 years)
Hands-on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with a variety of stakeholders (5 years)
Industry experience in a technology environment with a record of successfully delivering complex products (7+ years)
We’d Especially Love To Hear From People With
5+ years of experience working with a SaaS Workforce Management platform
Recent experience in the workforce management domain
Experience with SQL or other query languages
Strong verbal and written communication skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities
Hands-on experience in developing technical roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment
Detail- and results-oriented, able to analyze data to justify product decisions and apply key learnings
Ability to thoroughly understand complex business and technical issues and influence decision-making
Ability to plan for and review technical programming specifications
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Strong verbal and written communication skills
Consistently uses communication skills to influence outcomes
Ability to influence others without authority to get things done in a timely fashion
Ability to balance multiple priorities and meet deadlines
Strong knowledge of agile development practices, methodologies, and tools
Technical knowledge in web and mobile applications preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.